The story of NewIcon
Health technology from Finland
NEWICON IN BRIEF
- Established in 2007.
- Develops and manufactures pharmacy automation systems.
- Head office in Kuopio, Finland.
- Subsidiary in Denmark.
- Joint venture General Icon in China.
- Distributors in Israel, Iceland, South Korea, Estonia, Croatia and Italy.
- Supplied pharmacy automation systems to Finland, Denmark, Russia, Israel, Iran and China.
- Finnish market leader in pharmacy automation.
- Delivered the world’s largest automated dispensing system to the Hospital District of Helsinki and Uusimaa’s hospital pharmacy.
- Business processes: concept development, product development, sales, production, installation and commissioning, product maintenance, service and support.
- Roots in industrial automation and large-scale project delivery for major manufacturing companies.
CUSTOMER REVIEWS OF NEWICON
Source: Customer satisfaction and market survey. Interviews conducted from 23 February to 20 March 2017. The survey was conducted by Norstat Finland Oy. Read more >
- We have always received help when we needed it.
- They delivered on every promise.
- Friendly and helpful customer service.
- Experienced in the change management of pharmacies.
- Fast maintenance and incident resolution.
- Humane sales approach.
- Flexible, reliable and innovative company.
- Understands the pharmacy business.
- Delivery and installation went as agreed.
- Listens to customer needs and develops new features.
- The pharmacy automation system is being updated all the time.
STORIES FROM NEWICON
Modernisation of Maintenance – Sales Manager to lead maintenance team
Before this, maintenance was part of the production and product development department at NewIcon. The organisational reform was based on the company’s desire to redesign the concept of maintenance services to better meet global customer needs.
The people behind the robots
The development of NewIcon’s automations systems and their software is governed by two drivers: concept development and customer needs.
Enthusiasm for Lean is spreading at NewIcon with the focus now on software development
The new model means that customers are involved in the early design stages of software development.
