Technical support

Help with malfunctions, errors and operator training. Most software changes and updates can be handled quickly via the remote connection.

Preventive maintenance

The service includes predefined inspections, replacement parts, database backups and mandatory software updates required by the system.

Field support

Modifications, repairs and help with system issues with the agreed response times. The service guarantees the availability, good condition and compatibility of spare parts.

Stories from NewIcon

The people behind the robots

The development of NewIcon’s automation systems and their software is governed by two drivers: concept development and customer needs.


Product lifecycle management makes deliveries to customers faster

The product lifecycle management (PLM) project is one of the new internal development initiatives at NewIcon.


Modernisation of Maintenance – Sales Manager to lead maintenance team

The organisational reform was based on the company’s desire to redesign the concept of maintenance services to better meet global customer needs.


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