Lifetime Care makes the use of pharmacy automation systems in pharmacies and hospitals seamless and easy. The professional maintenance teams of local distributors trained by NewIcon experts provide technical support, preventive maintenance and repair services for the automation systems. The local maintenance team will support your hospital and pharmacy professionals in any issues related to the operation of the automation systems. Don’t hesitate to contact them if you have any questions! Remote connections to the automation systems enable quick diagnostics and minimise downtime, while preventive maintenance guarantees the reliability and long service life of your systems. Lifetime Care is available in several service levels. Please ask your local distributor for advice on choosing the appropriate service level for your system and requirements.

Ask your local distributor >

INFORMATION ON PHARMACY AUTOMATION

Services

Technical support

Help with malfunctions, errors and operator training. Most software changes and updates can be handled quickly via the remote connection.

Preventive maintenance

The service includes predefined inspections, replacement parts, database backups and mandatory software updates required by the system.

Field support

Modifications, repairs and help with system issues with the agreed response times. The service guarantees the availability, good condition and compatibility of spare parts.

Stories from NewIcon

The people behind the robots

The development of NewIcon’s automation systems and their software is governed by two drivers: concept development and customer needs.

Read

Product lifecycle management makes deliveries to customers faster

The product lifecycle management (PLM) project is one of the new internal development initiatives at NewIcon.

Read

Modernisation of Maintenance – Sales Manager to lead maintenance team

The organisational reform was based on the company’s desire to redesign the concept of maintenance services to better meet global customer needs.

Read

Would you like to know more about pharmacy automation?

Ask our experts!

Contact information